Master of Science in Information Systems and Operations Management May 2018

Bachelor of Science in Information System May 2017

Minor: East Asian Languages and Literature

University of Florida, Gainesville, FL

GPA: 3.45/4.00

EDUCATION

INVOLVEMENT & LEADERSHIP

Business Analyst, Bank of America, Jacksonville, FL June 2016-August 2016

Worked with a global team of 11 vice presidents on problem management and reporting to analyze chronic incident tickets with various priorities and application releases to help mitigate future risk
Led weekly meetings in relation to the reorganization of the bank to combine 4 different Lines of Businesses.

Senior Student Ambassador, Multicultural and Diversity Affairs, Gainesville, FL August 2014-Present

Coordinated a team of 3 students to correlate community outreach locally, regionally, and nationally.
Worked in a team of 24 students to help bring awareness and diversity to over 50,000 students through workshops, trainings, and facilitating discussions
Assisted in the reorganization of the department by developing 1,3,5 year goals to achieve long-term mission.

Intern, OCA National, Washington D. C June 2015-August 2015

Researched and complied data on national business policies and legislation for the Board and Executive Director
Identified 50 potential grants to help raise money for Asian Chamber of Commerce and Entrepreneurship
Created business proposals and formatted logos to increase awareness for small business policies

Cashier and Hostess, Wakame Japanese Restaurant, Jacksonville, FL May 2013-September 2013

Cultivated customer service skills through communicating with over 200 guests daily and quickly handled any concerns or requests from the customer
Assisted with seat chart management and delegated work areas to servers

Involvement Team, Student Activates and Involvement, Gainesville, FL December 2015-August 2016

Worked with a team of 50 specially selected individuals to help find involvement for over 50,000 students
Helped staff, create, and plan events such as award nights for over 1000 student organizations

Sports Coordinator, Health Educated Asian Leaders, Gainesville FL August 2015-May 2016

Trained 20 members to play a variety of sports through innovative game strategies
Used effective conflict resolution to resolved conflicts between team members, and assisted in training players

Alumni/Graduate Chair, Asian American Student Union, Gainesville FL August 2015- November 2015

Assembled a mentorship pilot program for 20 undergraduate students and UF alumni
Corresponded with 10 active alumni to plan social events for approximately 200 students

Promotions Committee, Asian Kaleidoscope Month, Gainesville FL June 2015-May 2016

Interacted with 30 business owners to raise $800 in programing and events for 2,000 Students

External Vice President, Chinese American Student Association, Gainesville, FL June 2014-June 2015

Paired over 200 students for the mentor and mentee program and planned over 10 days of events to foster personal growth and development
Collaborated with 15 other student organizations at UF and other Florida schools to solidify unity within the Asian American community locally and regionally.

Participant, Heavener Leadership Challenge, Gainesville FL January 2015- April 2015

Selected as one of the participants from over 100 applicants within the business school based on previous leadership skills and a two process interview
Developed leadership abilities guided by the principle of the Student Leadership Challenge through various team building exercises with a group of 10-50 students.

Certifications: Microsoft Word 2007 and PowerPoint 2007 August 2009-Present

Computer: Proficient in Microsoft Office 2013, SQL

Languages: Mandarin Chinese (Fluent)